Home » Real World Customer Service: What to Really Say When the Customer Complains by Bernice B. Johnston
Real World Customer Service: What to Really Say When the Customer Complains Bernice B. Johnston

Real World Customer Service: What to Really Say When the Customer Complains

Bernice B. Johnston

Published January 1st 1996
ISBN : 9781570710629
Paperback
144 pages
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 About the Book 

Step by step guidelines for satisfying customers, particularly those who have a complaint, with checklists, charts and case examples.